If you don't see your question answered below please email us at QUESTIONS  and we will get back to you as soon as possible. 

Questions About Purchasing

Where can I purchase Authentic Guy Harvey Jewelry?
Guy Harvey Jewelry is available online at:

guyharveyjewelry.com
guyharvey.com and amazon.com

Also available at Guy Harvey's retail store on Las Olas in Ft. Lauderdale FL  and at his Cayman Island Studio in Grand Cayman.

Does Guy Harvey Jewelry have a catalog?
In an effort to protect our environment we do not produce a printed catalog. At Guy Harvey Jewelry, we are concerned with using our renewable resources wisely. Every item that we sell can be found on our website.

When will my order be shipped?
Items that are in stock will ship from our studio within 1 - 3 business days, Monday through Thursday. Items that are not in stock will need to be produced and will ship within 2 weeks from the time of your order. Please make notes on your order to let us know of any special shipping instructions or deadlines that you would like us to know about.

Canceling an order
If you would like to change or cancel an unprocessed order for any reason, we ask that you contact us as soon as possible. We will do everything we can to accommodate your request. However if you order has already shipped, it cannot be cancelled while in transit.

How does My Purchase Help Save the Seas?
Each time you make a purchase, a portion of the proceeds is donated to The Guy Harvey Foundation, which collaborates with local and international organizations to conduct scientific research and host educational programs aimed at better understanding and conserving the ocean environment.


General Questions

What is the enameling process used to add color to Guy Harvey Jewelry?
We use the age old enameling process that was famously perfected by Faberge and Tiffany to bring color to Guy Harvey Jewelry. The technique used for most pieces is known as "Basse-taille" from the French word meaning "low-cut". The surface of the metal is decorated with a low relief design which can be seen through translucent and transparent enamels. The process used for other items including the Artist's Collections Sea Turtle, Starfish and Butterfly, is known as Plique-à-jour which is French for "letting in daylight". It is a vitreous enameling technique where the enamel is applied in openings like stained glass.

What does "Relic Finish" Mean? Is it real Silver?
The metal used is sterling silver and is marked as such with 925 on the reverse side. To achieve our Relic finish, we intentionally oxidize the surface. Then our craftsmen hand detail the high areas with a very light abrasive wheel. This is done to provide a higher level of contrast between the high and low relief design elements on the piece, which brings out the beauty of the design.

Are the 18k pieces solid gold, or gold plated?
18k gold pieces are solid gold. We do not sell any jewelry pieces that are gold plated.

 You should not wear jewelry while participating in sports, swimming, working with machinery etc.



Care and Cleaning of Sterling Silver Pieces

Due to the natural variations of hand finished products, the degree of oxidation and resulting darkness will vary from piece to piece. Reasonable variations are to be expected and contribute to the uniqueness and hand finished quality of each piece of oxidized Guy Harvey Jewelry. Over time, normal wear or polishing can diminish or remove the level of oxidation. For a reasonable service charge, your valued piece may be re-oxidized to restore this finish.   Your Guy Harvey Jewelry has been designed and manufactured to the highest quality standards.  Though it contains anti-tarnishing agents, all sterling silver eventually will patina with age and with the exposure to various elements. We recommend that you do not wear your jewelry in the shower, hot tub, sauna, ocean or swimming pool. The high chlorine and/or bromine contents used in swimming pools and hot tubs will accelerate the tarnishing of Sterling Silver jewelry and could compromise the integrity of the metal. Minerals in your water source can also accelerate the tarnishing of Sterling Silver jewelry. Also the chemical makeup and oils of your skin and lotions may contribute to the tarnishing of Sterling Silver jewelry. Apply makeup and hair spray prior to putting on your jewelry. When not being worn, store your jewelry in the protective pouch it was shipped with. You may clean enameled jewelry with mild soap (not detergent) and warm water, rinse and polish with soft cloth but dry it thoroughly before storage to prevent residual water stains.Proper care and maintenance will preserve the beauty of your pieces. Periodic examination of clasps and settings to ensure a secure fit is recommended. Ultrasonic cleaners and chemical dips should be avoided.

Care and Cleaning of Enameled Sterling Silver Pieces
You may clean enameled jewelry with mild soap (not detergent) and warm water, rinse and polish with soft cloth but dry it thoroughly before storage to prevent residual water stains. It should not be left in an ultrasonic cleaner. Be careful to not bend or flex the item as it could cause damage to the frame where pique-a-jour enamel is suspended. Remember that enamel is glass and therefore will behave like it, while it is rare, it could break if dropped or hit against a hard surface.  Ultrasonic cleaners and chemical dips should be avoided.

Cleaning Pearls
Gently wipe with a soft damp cloth. Do not soak in a cleaning solution and do not use solvents as it could affect the luster.

Cleaning Gemstones
For faceted stones, place in a gentle, liquid jewelry cleaning solution for a couple of minutes. Rinse thoroughly with water and air dry.


What should I do if I want to have my jewelry refurbished?
We will refurbish your Guy Harvey jewelry item to a nearly new finish for the nominal charge of $35 plus shipping. In the box, please include your return address. Your refinished item will usually be returned to you within 3 weeks. 

Please do not send jewelry in an envelope as loss or damage will occur – only use a secure, hard sided cardboard box.

Insure and Return the item to:
GHJ - Refinishing
444 Stewart Parkway
Washington, North Carolina 27889


Questions About Warranty, Returns, Exchanges and Repairs

What should I do with the Certificate of Authenticity that came with my new piece of Guy Harvey Jewelry?
The Certificate of Authenticity that came with your jewelry indicates that your piece is an authentic Guy Harvey and is crafted with the finest materials available. It has your limited lifetime warranty registration number printed on the back. Go to Register your Guy Harvey Jewelry and register your piece so that in the unlikely event you have an issue or need a repair, we can more easily verify your purchase.

Limited Lifetime Warranty
Your Guy Harvey Jewelry item is guaranteed against manufacturers defect. Loss, normal wear, abuse and tarnish are not covered by the warranty. 


Returns

Items may be returned within 30 days for a full refund.  We do not pay for return postage.

Please follow these instructions to be sure your return is processed correctly.

Only send jewelry in a hard sided cardboard box.         

Don’t send jewelry in envelopes of any kind.         

Choose a shipping method that can be tracked and email us the tracking number as soon as possible.        

Insure the piece for its full value.  We are not responsible for jewelry that is lost or stolen during its return.

Returns should be sent to:

GHJ - Returns
444 Stewart Parkway
Washington, North Carolina 27889

Thank you for your patronage

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