Frequently Asked Questions
Questions About Purchasing
Where can I purchase Authentic Guy Harvey Jewelry?
Guy Harvey Jewelry is available online at:
www.guyharveyjewelry.com (Flagship Store)
www.keylimebay.com
www.guyharvey.com
Is it safe to make jewelry purchases online?
We are accredited with the Better Business Bureau and have been
designing and manufacturing quality jewelry since 1982. Our website
utilizes the latest technology to ensure that all sales transactions are
secure and your personal information is kept private. We use Check Out
by Paypal and Check Out by Amazon which are the most secure methods of
payment available. All credit card transactions on this site are
processed using a secure online payment gateway. Secure Sockets Layer
(SSL) software is used to encrypt the information during transmission.
We do not retain your credit card details in our system. Your
satisfaction is guaranteed.
Does Guy Harvey Jewelry have a catalog?
In an effort to protect our environment we do not produce a printed
catalog. At Guy Harvey Jewelry, we are concerned with using our
renewable resources wisely. Every item that we sell is viewable on our
website.
When will my order be shipped?
Items that are in stock will ship from our studio within 1 - 3 business
days, Monday through Thursday. Items that are not in stock will need to
be produced and will ship within 2 weeks from the time of your order.
Please make notes on your order to let us know of any special shipping
instructions or deadlines that you would like us to know about.
Canceling an order
If you would like to change or cancel an unprocessed order for any reason, we ask that you contact us
as soon as possible. We will do everything we can to accommodate your
request. However if you order has already shipped, it cannot be
cancelled while in transit.
How does My Purchase Help Save the Seas?
Every time you make a purchase from our website, we make a donation, in
your name, to the Guy Harvey Ocean Foundation. The Guy Harvey Ocean
Foundation funds inspired scientific research and innovative educational
programs to encourage conservation and best management practices for
sustainable marine environments. The Guy Harvey Ocean Foundation will
help ensure that future generation can enjoy and benefit from a
naturally balanced marine ecosystem where fish and other wildlife
flourish.
General Questions About Guy Harvey Jewelry
What is the enameling process used to add color to Guy Harvey Jewelry?
We use the age old enameling process that was famously perfected by
Faberge and Tiffany to bring color to Guy Harvey Jewelry. The technique
used for most pieces is known as "Basse-taille" from the French word
meaning "low-cut". The surface of the metal is decorated with a low
relief design which can be seen through translucent and transparent
enamels. The process used for other items including the Artist's
Collections Sea Turtle, Starfish and Butterfly, is known as
Plique-à-jour which is French for "letting in daylight". It is a
vitreous enameling technique where the enamel is applied in openings
like stained glass.
What does "Relic Finish" Mean? Is it real Silver?
The metal used is sterling silver and is marked as such with 925 on the
reverse side. To achieve our Relic finish, we intentionally oxidize the
surface. Then our craftsmen hand detail the high areas with a very
light abrasive wheel. This is done to provide a higher level of contrast
between the high and low relief design elements on the piece, which
brings out the beauty of the design.
Are the 18k pieces solid gold, or gold plated?
18k gold pieces are solid gold. We do not sell any jewelry pieces that are gold plated.
Are the diamonds and other gemstones real?
Yes, both our diamonds and gemstones are real. All diamonds adorning any
Guy Harvey Jewelry piece are genuine, conflict free, Full Cut - AA
Quality diamonds.
About Jewelry Care
At Guy Harvey Jewelry has been designed and manufactured to the highest quality standards. Though it contains anti-tarnishing agents, all sterling silver eventually tarnishes with age and with the exposure to various elements. We recommend that you do not wear your jewelry in the shower, hot tub, sauna, ocean or swimming pool. The high chlorine and/or bromine contents used in swimming pools and hot tubs will accelerate the tarnishing of Sterling Silver jewelry and could compromise the integrity of the metal. Minerals in your water source can also accelerate the tarnishing of Sterling Silver jewelry. Also the chemical makeup and oils of your skin and lotions may contribute to the tarnishing of Sterling Silver jewelry. Apply makeup and hair spray prior to putting on your jewelry. When not being worn, store your jewelry in the protective pouch it was shipped with. Proper care and maintenance will preserve the beauty of your pieces. Periodic examination of clasps and settings to ensure a secure fit is recommended.
Enameled Sterling Silver
You may clean enameled jewelry with mild soap (not detergent) and warm
water, rinse and polish with soft cloth but dry it thoroughly before
storage to prevent residual water stains. It should not be left in an
ultrasonic cleaner. Be careful to not bend or flex the item as it could
cause damage to the frame where pique-a-jour enamel is suspended.
Remember that enamel is glass and therefore will behave like it, while
it is rare, it could break if dropped or hit against a hard surface.
Relic Finished Sterling Silver
Due to the natural variations of hand finished products, the degree of
oxidation and resulting darkness will vary from piece to piece.
Reasonable variations are to be expected and contribute to the
uniqueness and hand finished quality of each piece of oxidized Guy
Harvey Jewelry. Over time, normal wear or polishing can diminish or
remove the level of oxidation. For a reasonable service charge, your
valued piece may be re-oxidized to restore this finish. Ultrasonic
cleaners and chemical dips should be avoided.
Pearls
Gently wipe with a soft damp cloth. Do not soak in a cleaning solution and do not use solvents as it could affect the luster.
Gemstones
For faceted stones, place in a gentle, liquid jewelry cleaning solution
for a couple of minutes. Rinse thoroughly with water and air dry.
What should I do if I want to have my jewelry refurbished?
We will refurbish your Guy Harvey jewelry item to a nearly new finish
for the nominal charge of $35 plus shipping. In the box, please include
your return address. Your refinished item will usually be returned to
you within 3 weeks. Please do not return jewelry in an envelope as loss or damage could occur – only use a secure, hard sided cardboard box.
Insure and Return the item to:
GHJ - Refinishing
444 Stewart Parkway
Washington, North Carolina 27889
Questions About Warranty, Returns, Exchanges and Repairs
What should I do with the Certificate of Authenticity that came with my new piece of Guy Harvey Jewelry?
The Certificate of Authenticity that came with your jewelry indicates
that your piece is an authentic Guy Harvey and is crafted with the
finest materials available. It has your limited lifetime warranty
registration number printed on the back. Go to Register your Guy Harvey Jewelry
and register your piece so that in the unlikely event you have an issue
or need a repair, we can more easily verify your purchase.
Limited Lifetime Warranty
Your Guy Harvey Jewelry item is guaranteed against manufacturers defect.
Loss, normal wear, abuse and tarnish are not covered by the warranty.
We do not pay for return postage.
GHJ - Returns
444 Stewart Parkway
Washington, North Carolina 27889
Thank you for your patronage.
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